For many owners and managers of large warehouses, logistics is not their original domain. They are "in charge" of the warehouse, but at the same time they rightly feel that it is here that decisions are made about the quality of services, customer satisfaction and future growth of the company. TRANS-TECHNIK found itself in exactly this situation - a company that has been growing for a long time and operates in several European countries.
However, growth also brought with it the question of how to maintain speed, accuracy, and credibility with B2B and B2C customers without the company having to compete solely on price.
From mistakes to data: why it was no longer possible without a system
"These were not catastrophic errors," says company director Michal Filipec . "They were small but frequent mistakes in picking that hindered us from what we consider to be key - quality customer service."
TRANS-TECHNIK now works with approximately 15,000 stock cards, including chemical products with expiration dates, batches and the need to adhere to FIFO . At a certain point, it became clear that further improvement was no longer about more people, but about a system that would set clear rules and processes and that would bring hard data to management instead of subjective impressions.
The choice fell on LOKiA WMS - a smart warehouse system , which TRANS-TECHNIK did not perceive just as "warehouse software", but as a smart tool for managing service quality from order to shipment.
Warehouse as a business tool, not just an operational necessity
From the perspective of company management, the warehouse has a completely different role today than it did before. “The warehouse is a business tool for us . We monitor its turnover, performance and connection to customer satisfaction,” explains Filipec. It is the ability to deliver the right goods, on time and without complications, that determines whether a customer will return – and whether their orders can be planned for in the long term.
After implementing LOKiA WMS, the company started working with specific data. The result is a year-on-year decrease in complaints and a significant reduction in picking errors, making the warehouse a truly good business tool.
Security for the warehouse manager, order for the entire team
The system also brought a fundamental change to everyday work in the warehouse . LOKiA WMS now monitors expiration dates and batches in the warehouse – when the end of the shelf life is approaching, the system automatically blocks the goods and prevents them from being removed from storage. At the same time, the information is written into reports, so that it is possible to take further steps in a timely manner. The result? Less unsalable goods, freed up warehouse space and higher efficiency without the need to expand capacity.
Thanks to warehouse worker tracking, the system speeds up picking and eliminates unnecessary movements around the warehouse.c Barcodes ensure full traceability – it is clear who performed the task, when and how. Not for the sake of finding the guilty, but for the sake of continuous process improvement. The warehouse manager can rest easy because he has an immediate overview of everything.
Fast training and quality control without compromise
Another benefit has been the training of new employees. A new warehouse worker receives login details, a five-minute basic explanation, and the system guides them step by step. What used to take at least a week is now a matter of hours.
At the same time, LOKiA WMS does not allow an incomplete order to be completed. Customer service is automatically involved, the customer is informed in a timely manner, and the order is only shipped when it is complete. This is also one of the details that strengthens good customer relations.
Trust that returns in the form of business
"Reliability is most evident in the fact that customers return to us," summarizes the company's director Michal Filipec. And customer return is one of the key indicators that TRANS-TECHNIK is able to plan and develop in the long term thanks to its managed warehouse.
The TRANS-TECHNIK story shows that a smart warehouse system is not just a technological investment. For many companies that do not want to compete on price, but on quality of service, process reliability and long-term customer relationships, it is a strategic step.
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