Current state and problem
When Bonus Bona did not use a warehouse system, warehouse workers mistakenly mixed up goods about 4 times a week when picking orders and sent the customer something different than what he ordered.
Moreover, similar errors do not only affect a specific order, but also affect others. "We had no overview of the stock and, for example, we told the customer that we had the toothbrush in stock. Only then did we find out that it was actually not in stock," commented the situation before the WMS, executive director Petr Matoušek. The current work system was unsustainable with the company's growth.
Proposed solution
The company paid dearly for this chaos, with excess costs running into tens of thousands per month. "Most toothbrushes look the same, have similar packaging, so warehouse workers often got confused when issuing them. Sometimes we sent a customer a toothbrush that was a thousand crowns more expensive than the one they ordered. Then the customer doesn't have to call back at all, so you're just counting the losses," admits Matoušek.
The company wanted software that would ensure simple and seamless receipt, storage and issue of goods. So that there would be as little work and paperwork as possible and that the warehouse workers themselves could handle it. They spent several weeks choosing a system at Bonus Bona. LOKiA WMS from GRiT won. “We considered several suppliers and even developed our own custom-made system, but in the end we decided on LOKiA. It offers the most functions and also allows us to perform inventory on the fly, which is important to us,” says Matoušek about the choice of warehouse system.
Resulting changes
“At Christmas 2018, it took us approximately 12 hours to process all orders in one day. A year later, with the LOKiA system in place, we processed the same number of orders in two hours.“
How we helped
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